If you are unhappy with our products for any reason you can return the unused, unworn item to us at no charge to you. Simply send us an email at kim@kimkaps.com explaining the problem and we will send you a postage paid return envelope. When you send the cap back, include the invoice or confirmation email with a note letting us know it's for return. Refunds are processed biweekly.
For exchanges, email the name and style of the cap you'd prefer from www.kimkaps.com and we will ship the cap with a return envelope for the original. When you send it back, include the invoice or confirmation email with a note letting us know it's for exchange.
We stand behind the quality of our work and each item is inspected prior to shipping. If you do happen to find a defect or blemish of any kind with your new Kimkap, simply notify us by email at kim@kimkaps.com and we will send you a replacement along with a postage paid envelope. Upon receipt of the replacement Kimkap, place the original Kap in the envelope provided and drop in the mail. Include the invoice or confirmation email with a note letting us know of the defect and if the cap is for exchange or return.
Please, no Holiday-themed Kaps or Kaps with embroidery for return or exchange.
If you would like to cancel your order, please contact us immediately at kim@kimkaps.com If the order has already shipped we will send a return envelope for the item(s).
Upon completion of your order, you should receive a confirmation email followed by a shipment notification email with a tracking number for usps.com We ship First Class and most orders ship within 24 hours (please allow 2 weeks for delivery of Posie Scrub orders).
If you have not received your KimKaps purchase within 3-4 business days, please email us with your name, order number, and shipping address.
If you would like to expedite your shipping for an additional charge, please call (208)794-9596
